Cardiff Admin & Receptionist — Health Centre

Bupa; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Digital GP access

Wellbeing support

Job summary

Bupa Mind Place in Cardiff is seeking an Administrative Assistant to efficiently manage all administrative and receptionist activities, supporting a smooth centre operation and outstanding customer service.

The role involves greeting customers, handling inquiries, processing paperwork, bookings, and maintaining a well-presented reception. Flexible hours, with a focus on accuracy and proactive support to patients and staff.

Qualifications

• Excellent communication skills both written and verbal.
• Administrative and reception experience.
• Well organised, reliable and proactive.
• Knowledge of medical terminology (desirable).

Responsibilities

• Greeting and welcoming customers and supporting the customer journey to checkout.
• Answering and forwarding inquiries via phone and email; manage mailbox.
• Maintain a well presented reception and waiting areas.
• Ensure paperwork supports visits; appointment packs, files and consent forms.
• Manage results, invoices, and follow-up with suppliers to meet SLA.
• Book mammograms and referrals where delivered at the centre.
• Post handling, letters generation, and organize documents.

Skills

Excellent communication

Customer service

Administrative experience

Job description

Bupa Mind Place in Cardiff is seeking an Administrative Assistant to efficiently manage all administrative and receptionist activities, supporting a smooth centre operation and outstanding customer service.

The role involves greeting customers, handling inquiries, processing paperwork, bookings, and maintaining a well-presented reception. Flexible hours, with a focus on accuracy and proactive support to patients and staff.