Healthcare Receptionist & Admin - Flexible Hours

Bupa; Weybridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Wellbeing initiatives

Job summary

Bupa is seeking a Receptionist / Administrator to create a welcoming experience at our Weybridge health clinic. You will handle enquiries, coordinate appointments, maintain records and support clinical teams to ensure a smooth patient journey.

The role involves coordinating bookings, processing payments and contributing to a high standard of service with a focus on accuracy and teamwork. Competitive benefits accompany a Monday–Friday pattern with occasional Saturdays.

Qualifications

• Experience in customer service, reception or administrative roles.
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Strong organisational skills and ability to prioritise tasks in a busy environment.
• Good IT skills, including Microsoft Office; high accuracy and attention to detail.

Responsibilities

• Greeting and welcoming customers, ensuring a professional and friendly experience from arrival through to departure.
• Managing incoming calls, emails and customer enquiries efficiently and professionally.
• Supporting appointment administration, bookings, amendments and cancellations across clinic systems.
• Preparing customer documentation and maintaining accurate records.
• Processing customer payments and other financial administration tasks.
• Managing customer reports, results, correspondence and follow-up activities within agreed timescales.
• Maintaining clean, safe reception and waiting areas.
• Collaborating with clinical colleagues to support the customer journey and service delivery.
• Supporting quality standards, compliance, audits and health and safety procedures.

Skills

Customer service

Reception experience

Communication

Organisation

Education

GCSE level education or equivalent

Tools

Microsoft Office

Job description

Bupa is seeking a Receptionist / Administrator to create a welcoming experience at our Weybridge health clinic. You will handle enquiries, coordinate appointments, maintain records and support clinical teams to ensure a smooth patient journey.

The role involves coordinating bookings, processing payments and contributing to a high standard of service with a focus on accuracy and teamwork. Competitive benefits accompany a Monday–Friday pattern with occasional Saturdays.