Reception & Admin Officer — Flexible Hours

Essex Partnership NHS Foundation Trust; Rochford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Essex Partnership University NHS Foundation Trust is seeking an Administration Assistant/Receptionist to join our Rochford-based team. The role is patient-facing, handling front-desk duties, taking calls, and providing administrative support across locality sites.

You may be required to work across Canvey Island, Westcliff, Southend and Rayleigh on a rota, on-site with flexibility to cover for colleagues, while maintaining confidentiality and professional, compassionate service.

Responsibilities

• Handle incoming and outgoing telephone calls to clinical staff and managers in a polite and efficient manner.
• Receive and deal with telephone enquiries and respond appropriately to callers, including high risk and vulnerable clients and carers.
• Record accurate messages and follow them up in accordance with department guidelines.
• Deal face-to-face with patients and families seeking further help/information and be aware of client needs.
• Exchange confidential and/or sensitive information between staff, patients, and carers.
• Provide general administrative duties including covering email inboxes, MDT minutes, and letter preparation.

Job description

Essex Partnership University NHS Foundation Trust is seeking an Administration Assistant/Receptionist to join our Rochford-based team. The role is patient-facing, handling front-desk duties, taking calls, and providing administrative support across locality sites.

You may be required to work across Canvey Island, Westcliff, Southend and Rayleigh on a rota, on-site with flexibility to cover for colleagues, while maintaining confidentiality and professional, compassionate service.