Administration Assistant/ Receptionist | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Rochford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Essex Partnership University NHS Foundation Trust is seeking an Administration Assistant/Receptionist to join our Rochford-based team. The role is patient-facing, handling front-desk duties, taking calls, and providing administrative support across locality sites.

You may be required to work across Canvey Island, Westcliff, Southend and Rayleigh on a rota, on-site with flexibility to cover for colleagues, while maintaining confidentiality and professional, compassionate service.

Responsibilities

• Handle incoming and outgoing telephone calls to clinical staff and managers in a polite and efficient manner.
• Receive and deal with telephone enquiries and respond appropriately to callers, including high risk and vulnerable clients and carers.
• Record accurate messages and follow them up in accordance with department guidelines.
• Deal face-to-face with patients and families seeking further help/information and be aware of client needs.
• Exchange confidential and/or sensitive information between staff, patients, and carers.
• Provide general administrative duties including covering email inboxes, MDT minutes, and letter preparation.

Job description

Administration Assistant/ Receptionist | Essex Partnership University NHS Foundation Trust

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT.

The role is primarily based in Rochford; however, the postholder will be required to work across our locality areas of Canvey Island, Westcliff, Southend and Rayleigh on a rota basis. As a key part of the role is patient facing reception duties, staff must be able to work on site and may occasionally be required, at short notice, to attend a different base to ensure service continuity, including cover for sickness absence or emergency leave

• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
• The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
• You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
• You will also need to maintain strict confidentiality at all times.
• You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
• You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
• You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus
• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Please see job description and person specification attached.

Main Duties:

• You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
• You will also need to maintain strict confidentiality at all times.
• You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
• You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
• You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

This advert closes on Tuesday 3 Nov 2026