Compassionate Administrative Assistant – Front Desk & Care

Kent and Medway Mental Health NHS Trust; Sittingbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an Administrative Assistant to join our team. You will be the first point of contact for patients and families, supporting the clinical team with a range of administrative tasks and ensuring compassionate care.

The role requires excellent communication, discretion, and the ability to manage a diverse workload in a busy NHS setting. You will handle reception duties, document management, and appointments, upholding information governance

Qualifications

• Strong communication and customer service skills.
• Ability to handle confidential information with discretion.
• Proactive and flexible with a diverse workload.
• Collaborative team player able to support a clinical team.

Responsibilities

• Typing, scanning, printing, and managing digital and physical documents; handling mail, deliveries, and room bookings.
• Reception cover: meeting and greeting patients, answering queries, welcoming visitors.
• Manage telephone and email inquiries from patients, families and external services with empathy.
• Coordinate patient care by sending appointment reminders and supporting staff with ad-hoc admin tasks.
• Maintain accurate and up-to-date clinical records following information governance standards.

Skills

Communication skills

Customer service

Teamwork

Confidentiality

Administrative tasks

Job description

Kent and Medway Mental Health NHS Trust is seeking an Administrative Assistant to join our team. You will be the first point of contact for patients and families, supporting the clinical team with a range of administrative tasks and ensuring compassionate care.

The role requires excellent communication, discretion, and the ability to manage a diverse workload in a busy NHS setting. You will handle reception duties, document management, and appointments, upholding information governance