Reception & Admin Assistant – Flexible Hours, NHS Team

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne is recruiting an Administration Assistant (Band 2) for a full‑time, permanent post. You will work at reception, greet patients and visitors, answer routine enquiries and support the admin team.

The role requires good English and Maths, NVQ Level 2 in Business Administration and in Customer Service, and competence with Outlook, Word, Excel and PowerPoint. Hours are 37.5 per week, Monday to Friday, 9.00am to 5.00pm.

Qualifications

• Good general level of education in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint.

Responsibilities

• Reception duties: greeting patients, carers and visitors.
• Handling routine enquiries via telephone, email or face‑to‑face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail; scanning and filing documents.

Skills

Communication skills

Organisational skills

Confidentiality

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

English and Maths (GCSE or equivalent)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne is recruiting an Administration Assistant (Band 2) for a full‑time, permanent post. You will work at reception, greet patients and visitors, answer routine enquiries and support the admin team.

The role requires good English and Maths, NVQ Level 2 in Business Administration and in Customer Service, and competence with Outlook, Word, Excel and PowerPoint. Hours are 37.5 per week, Monday to Friday, 9.00am to 5.00pm.