Reception & Admin Assistant – Community Health Service

Recovery Focus; Peterlee; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days leave

Pension contribution

Life assurance

Birthday leave

Fees reimbursement

GP access 24/7

Long service awards

Recommend a Friend bonus

Cycle to Work

Blue Light Discounts

Job summary

Waythrough is hiring an Administrator/Receptionist at Peterlee Health Centre to provide reception and administrative support across County Durham Drug & Alcohol Recovery Service. The role involves handling enquiries, maintaining records, and assisting with referrals and appointments in a busy environment.

You will be based in Peterlee and may cover other County Durham sites as required, contributing to quality assurance and efficient service delivery.

Qualifications

• Previous experience in a customer-facing administrative role.
• Strong customer service and communication skills.
• Excellent IT skills, including Microsoft Office applications.
• Experience maintaining accurate records and using electronic systems.
• The ability to prioritise workload and manage competing demands.
• A professional and confidential approach to work.
• The ability to work independently and as part of a wider team.
• Knowledge of drug and alcohol services (desirable).
• Knowledge of safeguarding principles (desirable).
• Driving licence and access to a vehicle (desirable).

Responsibilities

• Providing a friendly, professional and confidential reception service.
• Managing enquiries received via telephone, email and in person.
• Maintaining accurate records and updating electronic systems.
• Supporting referral and appointment processes.
• Managing shared email inboxes and administrative tasks.
• Providing administrative support to operational teams across the service.
• Liaising with partner agencies and stakeholders.
• Supporting meetings, room bookings and minute taking where required.
• Assisting with data collection, reporting and quality assurance requirements.
• Maintaining office supplies and supporting the efficient running of service locations.

Skills

Customer service

Administrative experience

Microsoft Office

IT skills

Tools

Theseus

Job description

Waythrough is hiring an Administrator/Receptionist at Peterlee Health Centre to provide reception and administrative support across County Durham Drug & Alcohol Recovery Service. The role involves handling enquiries, maintaining records, and assisting with referrals and appointments in a busy environment.

You will be based in Peterlee and may cover other County Durham sites as required, contributing to quality assurance and efficient service delivery.