Front Desk & Admin Coordinator (Mental Health)

AQUARIUS ACTION PROJECTS; Peterlee; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

GP access

Cycle to Work

Job summary

Waythrough is recruiting an Administrator/Receptionist to join the County Durham Drug and Alcohol Recovery Service based at Peterlee Health Centre. The role is full-time, 37 hours per week, Monday to Friday, 9am–5pm, with a starting salary of £25,877.80 and progression to £28,453.69 for the right candidate.

You will provide friendly reception and admin support, manage enquiries by phone and email, maintain records in electronic systems and support referral and appointment processes across the

Qualifications

• Experience in a customer-facing administrative role.
• Strong customer service and communication skills.
• Excellent IT skills including Microsoft Office applications.
• Experience maintaining accurate records and using electronic systems.
• Ability to prioritise workload and manage competing demands.
• Professional and confidential approach to work.
• Ability to work independently and as part of a wider team.

Responsibilities

• Providing friendly, professional, and confidential reception service.
• Managing enquiries via telephone, email and in person.
• Maintaining accurate records and updating electronic systems.
• Supporting referral and appointment processes.
• Managing shared email inboxes and administrative tasks.
• Providing administrative support to operational teams across the service.
• Liaising with partner agencies and stakeholders.
• Supporting meetings, room bookings and minute taking.

Skills

Customer-facing experience

Customer service

Communication skills

Organisational skills

Independent and team work

Tools

Microsoft Office

Job description

Waythrough is recruiting an Administrator/Receptionist to join the County Durham Drug and Alcohol Recovery Service based at Peterlee Health Centre. The role is full-time, 37 hours per week, Monday to Friday, 9am–5pm, with a starting salary of £25,877.80 and progression to £28,453.69 for the right candidate.

You will provide friendly reception and admin support, manage enquiries by phone and email, maintain records in electronic systems and support referral and appointment processes across the