Impactful Administrator — Community Services & Recovery

Recovery Connections; Gateshead; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Inclusive environment

Learning & career progression

Regular supervision

Job summary

Recovery Connections in Gateshead is seeking an organised Administrator to provide essential administrative support across the service, ensuring accurate record keeping and smooth day-to-day operations at 35 hours per week.

You’ll be the first point of contact for visitors and partner agencies, delivering friendly, professional customer service while coordinating referrals, data entry and filing. A DBS check is required for this role.

Qualifications

• Strong administration and organisational skills.
• Excellent IT skills and confidence using a range of software packages.
• Ability to maintain accurate records and data.
• Experience working as part of a team.
• Good communication skills, both written and verbal.
• Understanding of equality, diversity and inclusion.
• Understanding of confidentiality and information governance principles.

Responsibilities

• Provide high-quality administrative support to the Gateshead service and central teams.
• Coordinate referrals, ensuring information is recorded accurately and processed promptly.
• Manage correspondence, data entry and record keeping.
• Organise electronic and paper filing systems to ensure information is stored securely and can be accessed when needed.
• Help maintain effective IT, telecommunications and office systems.
• Act as a key contact for ICT issues and support colleagues with day-to-day systems.
• Ensure accurate data collection and reporting in line with organisational and contractual requirements.
• Support the maintenance of information governance standards and data quality.
• Provide a professional and welcoming first point of contact for visitors, people accessing services and partner organisations.
• Handle telephone calls and enquiries efficiently and sensitively.
• Share information appropriately and in accordance with confidentiality and information sharing requirements.
• Support the management of petty cash, invoices and service administration systems.
• Help monitor building maintenance issues and support the upkeep of service facilities.
• Assist with preparing documents, reports, presentations and meeting paperwork.

Skills

Administration skills

Organisational skills

IT skills

Data recording

Teamwork

Communication skills

Education

Business Administration Level 3

Tools

Microsoft Office

Record-keeping systems

Job description

Recovery Connections in Gateshead is seeking an organised Administrator to provide essential administrative support across the service, ensuring accurate record keeping and smooth day-to-day operations at 35 hours per week.

You’ll be the first point of contact for visitors and partner agencies, delivering friendly, professional customer service while coordinating referrals, data entry and filing. A DBS check is required for this role.