Reception

Harri; Wyboston; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Christmas Day off

Boxing Day off

Team Parties

Apprenticeships

Staff Discount

Referral Bonus

Free Meal

Perkbox Access

Santa Lunch

Job summary

Harri at Wyboston Lakes in the United Kingdom is seeking a Guest Services Supervisor to join the Guest Services Team. You will work 40 hours over five days (any five from seven) and help lead the team to deliver friendly, professional service and manage enquiries, complaints and reservations.

The role requires a hands-on, customer-focused leader with strong communication, the ability to run the venue as Duty Manager when needed, and flexibility to cover evenings and weekends on a 7-day rota.

Qualifications

• Hands-on approach with a passion for delivering outstanding customer service.
• Strong communication with guests, colleagues and other departments.
• Work under the Front of House Manager to ensure consistent guest satisfaction.
• Participate in on- and off-the-job training for yourself and new team members.
• Supervise from the front – adhere to all standards, policies and procedures.
• Quick thinking and problem-solving in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• Confidence to run the venue as Duty Manager when required, ensuring oversight and guest satisfaction.

Responsibilities

• Lead and support the Guest Services Team to maintain high guest satisfaction.
• Handle enquiries and complaints and manage reservations.
• Run the venue as Duty Manager when required, providing operational oversight and staff coordination.

Skills

Customer service

Communication

Team supervision

Problem solving

Organisation

Duty Manager responsibilities

Job description

About this Role…

An excellent opportunity has arisen to join our fantastic Guest Services Team as Guest Services Supervisor, working 40 hours over 5 days (any 5/7).

Our Guest Services Team creates an exceptional first and last impression for every guest by delivering friendly, welcoming, and professional service at all times. The team is responsible for handling enquiries and complaints, as well as managing reservations. The Guest Services Supervisor is responsible for leading and supporting the team to ensure a consistently high standard of guest satisfaction.

What we’re looking for…

• A hands-on approach with a genuine passion for delivering outstanding customer service.
• Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
• Work under the The Front of House Manager to ensure consistent guest satisfaction.
• Toparticipatein on and off the job training for yourself and new team members.
• Supervise from the front – adhere to and reinforce all standards, policies, and procedures.
• Quick thinking and problem-solving skills in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
• Flexibility to work across a 7-day rota, including evenings and weekends.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer