Reception

Confidential; Manchester, Salford; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

Free parking

Weekly pay

Paid annual leave (accrued)

Job summary

Confidential is seeking an experienced Receptionist to join our team in Manchester on a temporary basis. You will provide front-of-house reception and administration, greet visitors, answer calls, and support service users and colleagues while maintaining confidentiality.

The role requires an Enhanced DBS check, with DBS on Update Service advantageous. You will be confident, empathetic and professional, delivering a high standard of customer service in a busy environment.

Qualifications

• Previous experience as a Receptionist or Front of House is essential.
• Excellent communication and interpersonal skills.
• Willingness to undergo Enhanced DBS check; DBS on Update Service advantageous.

Responsibilities

• Greet visitors and provide a friendly first point of contact.
• Answer and direct telephone calls; take accurate messages.
• Handle day-to-day queries and provide appropriate support.
• Carry out scheduled resident welfare calls.
• Liaise with contractors, social workers, visitors and colleagues.
• Maintain a professional and welcoming reception environment.
• Ensure confidentiality and handle information appropriately.
• Use initiative to resolve issues and deliver a positive customer experience.

Skills

Communication

Interpersonal skills

Empathy

Front of House

Customer service

Organisational skills

Confidentiality

Job description

Are you an experienced Receptionist with an Enhanced DBS who enjoys helping people and providing an excellent front-of-house service? A well-established, values-led organisation is looking for a friendly and professional Receptionist to join their team on a temporary basis. This is a rewarding opportunity for someone who is approachable, empathetic and confident dealing with people face to face. As a Receptionist, you'll provide a professional reception and administration service, dealing with visitors, service users and colleagues while ensuring queries are handled efficiently and professionally. This is a varied role where no two days are the same, so you'll need to be confident using your initiative and comfortable taking on a range of responsibilities. Due to the nature of the role, an Enhanced DBS check is required, with an existing DBS on the Update Service being highly advantageous.

What will you be doing as a Receptionist?

• Welcoming visitors and service users and providing a friendly first point of contact
• Answering and directing telephone calls and taking accurate messages
• Dealing with day-to-day queries and providing appropriate support
• Carrying out scheduled resident welfare calls
• Liaising with contractors, social workers, visitors and colleagues
• Maintaining a professional and welcoming reception environment
• Handling information appropriately and maintaining confidentiality
• Using your initiative to resolve issues and provide a positive customer experience

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience as a Receptionist, Front of House or Front Desk Receptionist, Office Administrator, Customer Service Advisor or Housing Assistant
• Previous reception or administration experience is essential
• Excellent communication and interpersonal skills
• Friendly, approachable and empathetic personality
• Confident dealing with people face to face
• Strong customer service and problem-solving skills
• Good organisational skills and attention to detail
• Comfortable working independently and using your own initiative
• Understanding of confidentiality and safeguarding
• An existing DBS would be advantageous, ideally registered on the Update Service
• Willingness to undergo an Enhanced DBS check and police background check

What will you get in return for your work as a Receptionist?

• 13.45 per hour
• Monday to Friday, 20 hours per week
• Temporary assignment until the end of year
• Immediate start available
• Weekly pay
• Free parking
• Paid annual leave (accrued)
• Supportive working environment
• Opportunity to work for a values-led organisation
• Rewarding role supporting vulnerable adults