Receptionist Administrator

Turning Point; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33–35 days holiday

Not-for-profit employer

Job summary

Turning Point in London Head Office is seeking an experienced receptionist to join our team. You will provide a warm, professional front-of-house experience, manage bookings and support colleagues to ensure smooth day-to-day operations.

Prospective candidate should be proficient in MS Office (Teams, Word, Outlook) and possess excellent communication and interpersonal skills to foster a welcoming environment for colleagues and visitors.

Qualifications

• Experience in receptionist or admin roles is essential.
• Strong administrative support skills and attention to detail.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Serve as first point of contact for colleagues and external guests.
• Deliver reception and switchboard service, handling enquiries professionally.
• Manage office space and meeting room bookings.
• Coordinate office operations including health & safety compliance and maintenance coordination.
• Prepare meeting materials, collate reports and coordinate documentation.
• Attend meetings and produce accurate minutes and action logs.
• Provide proactive administrative support to directors, managers and teams.
• Oversee key office administration tasks: bookings, purchasing, stationery, printing.
• Contribute to smooth day-to-day running and a engaging workplace.

Skills

Reception experience

Administrative support

Excellent communication

Tools

MS Office (Teams, Word, Outlook)

Job description

• Create a welcoming and professional environment by acting as the first point of contact for colleagues and external guests at our Head Office.
• Deliver an exceptional reception and switchboard service, ensuring all enquiries are handled efficiently, professionally, and with a customer-focused approach.
• Manage office space and meeting room bookings, maintaining a seamless and well-organised workplace experience.
• Oversee office operations and facilities, including housekeeping, health & safety compliance, fire safety procedures, and maintenance coordination.
• Support regulatory governance activities by preparing meeting materials, collating reports, and coordinating documentation.
• Attend meetings and produce accurate, high-quality minutes and action logs.
• Provide proactive administrative support to directors, managers and teams across the organisation.
• Coordinate key office administration tasks, including booking systems, purchase orders, stationery supplies, printing and general office resources.
• Contribute to the smooth day-to-day running of the office, ensuring a professional, efficient, and engaging workplace for all colleagues.

We have an exciting opportunity for an experienced receptionist with strong administration skills to join our London Head Office.

As our receptionist, you will help create a warm, professional, and welcoming front-of-house experience, fostering a positive environment for colleagues and visitors and ensure the smooth day-to-day operation of the office. Working with people at all levels of the business, you will also be proficient at multi-tasking, providing high-quality administrative support, ensuring our people are well supported and have the resources they need to succeed. This is an ideal opportunity for someone who thrives on supporting others, building strong working relationships, and takes pride in their attention to detail and delivering high-quality work., You should have excellent attention to detail, be well organised and able to manage various concurrent work priorities. You will have previous experience in a role where there has been a strong focus on continuous improvement. You need to be proficient in MS Office suite, especially Teams, Word and MS Outlook. We are looking for someone with a positive and enthusiastic approach who will bring their own ideas to the table. Capable of building and developing their own role, they will actively contribute to a positive step change in front of house services and administrative support and effectiveness. You must be a confident communicator and have outstanding interpersonal skills. Candidates with previous receptionist, personal assistant or administrative support experience who enjoy supporting others, are keen to learn and can confidently build productive and cooperative working relationships will thrive in this position.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.