Real-Time Resource Delivery Manager

British Airways PLC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited standby tickets

Discounted airfares for staff

Staff travel benefits

Job summary

British Airways is seeking a Resource Delivery Manager to lead real-time deployment and execution of workforce plans within the Operations Planning directorate. You will manage live deployment, respond to on-the-day challenges and make critical decisions to keep the operation running safely and smoothly.

The role focuses on delivering short-term, data-driven resource plans, leading teams, and collaborating with Planning to ensure effective delivery while driving continuous process improvements

Qualifications

• Able to hold an airside pass.
• Experience in resource delivery or operational deployment.
• Experience leading and developing teams.
• Experience working with planning and delivery systems.
• Experience working with stakeholders, Trade Union partners and third-party suppliers.
• Able to work flexibly in a fast-paced environment, managing competing priorities while maintaining accuracy and control.

Responsibilities

• Deliver short-term, data-driven resource and training plans with accurate handover to operational teams.
• Lead and manage a team, driving performance through clear KPIs, SLAs and quality standards.
• Monitor real-time risks and resource gaps, ensuring timely escalation and mitigation.
• Use systems and data to support decision-making, resolve issues and improve delivery processes.
• Work closely with Planning teams and stakeholders to ensure aligned, effective delivery.
• Drive continuous improvement through insight, reporting and process enhancements.
• Support operational delivery during disruption, including out-of-hours when required.

Skills

Leadership

Stakeholder management

Analytical mindset

Data-driven decisions

Organisational skills

Accountability

Job description

British Airways is seeking a Resource Delivery Manager to lead real-time deployment and execution of workforce plans within the Operations Planning directorate. You will manage live deployment, respond to on-the-day challenges and make critical decisions to keep the operation running safely and smoothly.

The role focuses on delivering short-term, data-driven resource plans, leading teams, and collaborating with Planning to ensure effective delivery while driving continuous process improvements