Real-Time Incident Response Operator (CCTV & Alerts)

Mitie Cleaning & Hygiene Services; Coventry; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services is seeking an Incident Response Centre Operator (IRC) in Coventry. You will manage real-time incidents, monitor CCTV, and support stores during live events, with a 4-on/4-off shift pattern including days, nights and weekends.

The role requires strong communication, ability to work in a fast-paced environment, and solid IT skills to operate multiple systems. You will work in line with IRC procedures and contractual obligations, ensuring timely, professional

Qualifications

• Strong communication skills for handling calls professionally.
• Experience in fast-paced environments with multiple tasks.
• Attention to detail when recording information and completing reports.
• Ability to follow defined processes and procedures accurately.
• Good IT skills and ability to use multiple systems simultaneously.

Responsibilities

• Operate end-to-end real-time incident handling, monitoring CCTV and following policies.
• Answer incoming calls from stores, manage incidents and gather information.
• Monitor CCTV in real time and coordinate with stores during live incidents.
• Escalate incidents using defined processes to appropriate teams.
• Record all incidents and actions in internal systems.
• Provide professional service to stores with clear communication and support.

Skills

Communication skills

Calm under pressure

Attention to detail

Follow processes

IT skills

Decision making

Tools

CCTV systems

Incident management platforms

Job description

Mitie Cleaning & Hygiene Services is seeking an Incident Response Centre Operator (IRC) in Coventry. You will manage real-time incidents, monitor CCTV, and support stores during live events, with a 4-on/4-off shift pattern including days, nights and weekends.

The role requires strong communication, ability to work in a fast-paced environment, and solid IT skills to operate multiple systems. You will work in line with IRC procedures and contractual obligations, ensuring timely, professional