Read more about People and Culture Assistant

Prince Of Wales Hospice; Pontefract; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays (

Enhanced sick pay

Hybrid working arrangements

Employee Assistance Programme

Blue Light Card discounts

On-site meals discounts

Local gym discounts

Training & career development

Annual salary review

Job summary

The Prince of Wales Hospice is seeking a proactive People and Culture Assistant to support our welcoming reception service and the People and Culture function. You will help manage volunteers, coordinate rotas, and provide admin support across HR systems, records and processes, ensuring a confidential and positive working environment.

The role offers hybrid working where appropriate, with opportunities for training and development, and a supportive team culture focused on compassionate care.

Qualifications

• Experience in administrative or office-based roles.
• Experience providing customer-facing or reception services.
• Be highly organised with planning and rota management.
• Excellent communication skills with compassion and professionalism.
• Proficient in IT systems including Microsoft Office and HRIS.
• Strong attention to detail and handling confidential information.

Responsibilities

• Support the reception service and volunteers rota management.
• Coordinate and train volunteers and provide reception cover as needed (weekends).
• Deliver high-quality administrative support to the People & Culture function.
• Maintain HR records and processes with accuracy and confidentiality.

Skills

Administrative experience

Customer-facing

Organised

IT literacy

HRIS knowledge

Tools

Microsoft Office

HRIS

Job description

Location: The Prince of Wales Hospice, WF8 4BG

We are looking for a People and Culture Assistant to join our team and play a key role in supporting both our reception service and People and Culture function.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

This is a varied and hands-on role where you will work closely with our Volunteers Coordinator to maintain a professional and welcoming reception service through the support and organisation of reception volunteers. You will manage rotas, provide guidance and training, and step in to provide reception cover when required (particularly on weekends).

Alongside this, you will provide high-quality administrative support across the People and Culture function, ensuring HR systems, records and processes are maintained accurately and confidentially. You will play an important role in supporting both employees and volunteers, helping to create a positive and supportive working environment.

To succeed in this role, you will:

• Have experience in administrative or office-based roles
• Have experience providing customer-facing or reception services
• Be highly organised, with the ability to plan, coordinate and manage rotas effectively
• Have excellent communication skills, with the ability to engage professionally and compassionately with a wide range of people
• Be confident using IT systems, including Microsoft Office and HRIS
• Have strong attention to detail and the ability to manage confidential information appropriately
• Be able to prioritise workload and manage competing demands
• Have a proactive, solutions-focused approach
• Be willing and able to provide hands-on reception cover during weekends

Why You’ll Love Working With Us:

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team

Benefits include:

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Flexible and hybrid working arrangements (where appropriate)
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Jade Dickinson, People and Culture Manager:

We are conducting interviews throughout the listing and may close applications early.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.