People Partner and Service Lead

Birmingham Hospice; Stafford; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Recognition of prior NHS or hospice服务

Job summary

Birmingham Hospice is recruiting a People Partner & Service Lead to provide leadership for the People Team and deliver an exceptional colleague and volunteer experience across the organisation. Working with the Head of People, you will lead day-to-day delivery, provide expert advice, coach managers, and shape people practices to support attraction, recruitment, engagement, retention and reward.

You will build trusted relationships, drive change, workforce planning, and use data to inform

Qualifications

• CIPD Level 5 qualification or equivalent supported by extensive practical experience
• Significant experience in a People function with strong employee relations
• Knowledge across recruitment, learning and development, employee engagement, organisational development and policy development
• Experience leading, coaching and developing high-performing People teams
• Strong stakeholder management with ability to influence at all levels
• Excellent organisational skills and ability to manage multiple priorities at pace
• A proactive, pragmatic and solutions-focused approach
• Experience supporting organisational change and workforce planning

Responsibilities

• Lead day-to-day delivery of People services with expert advice and coaching
• Partner with managers to deliver high-quality, people-centred services
• Drive employee relations, performance and organisational change initiatives
• Develop and shape People practices in line with the People Strategy
• Use people data and insights to inform decision-making and drive improvement

Skills

CIPD Level 5

People leadership

Employee relations

Stakeholder management

Organisational skills

Change management

Data-driven decisions

Recruitment & L&D

Policy development

Education

CIPD Level 5 qualification

Job description

People Partner & Service Lead

Closing date: 23th September 2026
Interview date: 6th October 2026
Department: People

Location - Across both Sites - Erdington and Selly Park
Hours: 37.5
Duration: Perm

Salary: Corporate Band B up to £50,000 per annum

DBS: Basic

Lead with purpose. Support with compassion. Make a difference every day.

We are recruiting a People Partner & Service Lead to provide leadership for our People Team and help deliver an exceptional colleague and volunteer experience across Birmingham Hospice.

At Birmingham Hospice, our people and volunteers are at the heart of everything we do. This is an exciting opportunity for an experienced and proactive People professional to lead a dedicated team while partnering with managers and leaders across the organisation to deliver high-quality, people-centred services that support the attraction, recruitment, engagement, retention and reward of our people.

Working closely with the Head of People, you'll lead the day-to-day delivery of our People services, providing expert advice, coaching and support across a wide range of people matters, including employee relations, performance and organisational change. You'll combine operational leadership with strategic influence, helping to shape our people practices, develop our workforce and support the delivery of our People Strategy.

We're looking for someone with strong employee relations expertise, a passion for helping people thrive, and the ability to build trusted relationships across the organisation. In return, you'll play a key role in ensuring Birmingham Hospice remains a great place to work and volunteer, while contributing to a culture where colleagues and volunteers can deliver their very best.

What you'll bring

CIPD level 5 qualification or equivalent supported by extensive practical experience

Significant experience working within a People function, with strong employee relations expertise

Knowledge across key People disciplines, including recruitment, learning and development, employee engagement, organisational development and policy development

Experience leading, coaching and developing high-performing People teams

Strong stakeholder management skills, with the ability to build credibility and influence at all levels

Excellent organisational skills, with the ability to manage multiple priorities and work effectively at pace

A proactive, pragmatic and solutions-focused approach

Experience supporting organisational change, workforce planning and service improvement

Confidence using people data and insights to inform decision-making and drive improvement

A commitment to delivering high-quality, customer-focused People services

What we offer

The opportunity to make a meaningful impact in a values-led organisation where people and volunteers are at the heart of everything we do

A varied and rewarding role that combines operational leadership with strategic influence across the people agenda.

The opportunity to shape and enhance the colleague and volunteer experience across Birmingham Hospice

A supportive, collaborative and inclusive culture that encourages innovation, development and wellbeing

• Recognition of prior NHS or hospice service (including pension and annual leave entitlements)
• Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage