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Abri; Yeovil; On-site; GBP 20,000 - 26,000; Full time

Job summary

Abri in Yeovil is seeking a Safer Homes Administrator for a fixed-term contract up to 12 months. This role is based in the office five days a week, Monday to Friday, and focuses on ensuring customers access essential safety checks while coordinating with colleagues and contractors to keep things moving.

You will help keep our records accurate and up to date, contributing to the safety and service standards customers deserve.

Qualifications

• Experience and commitment to great customer service.
• Organised with attention to detail and ability to manage multiple priorities.
• Empathetic communication when dealing with customers, contractors and colleagues.

Responsibilities

• Help customers access important safety checks.
• Coordinate appointments with customers and contractors.
• Keep records accurate and up to date to ensure the service is delivered.
• Support safety compliance work linked to electrical and gas safety requirements.

Skills

Customer service

Organised

Empathetic communication

Attention to detail

Job description

At Abri, we're committed to making sure our customers live in homes that are safe, secure and healthy. That's why we're looking for a Safer Homes Administrator to join our team and help us deliver an essential service that really matters.

This is a fixed-term contract for up to 12 months, based at our Yeovil office (BA22 8WN). You'll work from the office five days a week, Monday - Friday.

This isn't just an administration role.

It's about helping customers access important safety checks, working alongside colleagues and contractors to keep things moving, and making sure the details behind the scenes are right so that every customer receives the service they deserve.

You'll be part of a supportive team focused on electrical and gas safety compliance, as well as helping us meet the requirements of Awaab's Law. Whether you're speaking with a customer who needs reassurance, coordinating appointments, or making sure our records are accurate and up to date, your work will contribute directly to keeping homes safe.

What you'll bring

We're looking for someone who enjoys helping people and takes pride in getting the detail right.

You'll be naturally organised, able to juggle different priorities, and comfortable building positive relationships with customers, contractors and colleagues. You'll know how to communicate with empathy, take ownership of queries, and remain calm when things get busy.

You may already have experience within housing, compliance or property services, but most importantly you'll understand the value of great customer service and be motivated by making a difference.

At Abri, we're creating thriving communities and empowering our customers to live better lives. You'll be joining a team that genuinely cares about the people we serve and the difference we make every day.

If you're looking for a role where your organisation skills, attention to detail, and commitment to great customer service can have a real impact, we'd love to hear from you.