Housing Concierge

Home Group Limited; Swindon; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Health Cash Plan

Pension contributions

DBS paid by employer

Instant pay access

Job summary

Home Group in Camborne, Cornwall, is recruiting a part-time Housing Support Assistant to help keep residents safe, buildings secure, and community spaces welcoming.

You will patrol with CCTV, greet customers, support repairs, and act as first line for urgent needs, with DBS clearance funded by us and great benefits including a Health Cash Plan and pension contributions.

Qualifications

• Calm under pressure with strong communication skills.
• Experience in supporting others, personally or professionally.
• Good judgement and clear communication are essential.
• Ability to intervene sensitively when issues arise.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greet customers and visitors, liaise on repairs or cleaning.
• Be the first line of support when the wider team isnt around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Communication skills

Support experience

Good judgement

Detecting issues early

Vehicle insured for business use

Job description

About the role

Earn £26,300 per annum, pro rata / £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network arent around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Permanent, part time (33.5 hpw)
• Working at our service in Camborne, with the option of additional hours at other services in Cornwall.
• You'll work Saturday (day shift ) 06:45 - 17:45Sunday (dayshift) 06:45 - 17:45 Wednesday (night shift) 17:45 - 06:45
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• Youll need an Enhanced DBS check done (we pay for it)

Whats in it for you?

• 34 days leave increasing to 39 (including bank hols and a me day)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email .