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Helen and Douglas House; Henley-on-Thames; On-site; GBP 18,000 - 22,000; Part time

Job summary

Helen & Douglas House in Henley seeks an Assistant Shop Manager to run our busy charity shop. The role is part-time, 30 hours per week, with weekend rota. You will work with volunteers to maximise sales and deliver great customer service, supported by the Shop Manager and Area Manager.

We value the right attitude and offer full training. A good eye for detail, strong organisational and IT skills, and the ability to manage volunteer teams are important for success in this role.

Qualifications

• Charity or retail experience is beneficial.
• Strong eye for detail and organisational skills.
• Willingness to learn new skills and manage volunteers.

Responsibilities

• Support Shop Manager and Area Manager to meet shop targets.
• Lead and support volunteers; ensure excellent customer service.
• Oversee weekend rota and shift patterns.

Skills

Customer service

Volunteer management

Organisational skills

IT skills

Teamwork

Tools

POS system

Job description

Hours: 30 hours per week (worked 4 out of 7 days, inc weekend rota)

Location: Henley

Join us as an Assistant Shop Manager in our Henley shop and become an ambassador for our charity! We have a permanent part time position available working 30 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact

[e-mail] if you require any adjustments during the recruitment process.