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GoodPeople; Wirral; On-site; GBP 20,000 - 26,000; Full time

Job summary

GoodPeople is seeking a Contracts Administrator to support sales and customer operations for a growing waste and resource recovery business in Wirral. The role involves processing contracts, maintaining records, and coordinating with sales, customer service and operations to ensure accurate and timely progress.

The successful candidate will have strong admin skills, experience in sales support or customer service, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Extensive experience in sales support or customer service.
• Strong attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Process new sales accurately using relevant business systems.
• Enter customer details and new sales leads into CRM systems.
• Distribute inbound web and telephone leads to the appropriate teams.
• Maintain accurate records of leads, customer information and contract updates.
• Communicate regularly with the field sales team and provide progress updates.
• Support customer retention contracts through the CRM system.
• Assist with quotations, documentation and pending contracts.
• Support customers with providing notice to existing suppliers where required.
• Liaise with service teams and suppliers regarding deliveries and service requirements.
• Carry out credit checks and ensure supporting information is accurate and complete.
• Manage electronic filing of contracts and associated documentation.
• Complete contract roll-out and cancellation processes accurately.
• Follow departmental procedures and agreed service levels.
• Support pre-invoice checks and credit note processing.
• Complete other administrative tasks as required.

Skills

Attention to detail

Organisation

Phone communication

Written communication

Independent work

Workload management

Sales support

Customer service

Professionalism

Initiative

Contracts admin experience

Tools

Microsoft Office

CRM systems

Job description

Working Hours: Monday to Friday, 8:30am to 5:00pm

About the Net Zero Careers Accelerator

The Net Zero Careers Accelerator (NZCA), delivered by GoodPeople, connects candidates with employers working across the UK's transition to a greener economy. The programme supports opportunities across sustainability, energy efficiency, smart technology, green construction and other areas contributing to the UK's net zero ambitions.

About the Role

A growing business within the waste and resource recovery sector is looking for a

Contracts Administrator to provide administrative support across its sales and customer operations.

You will support the day-to-day coordination and processing of customer contracts, ensuring sales, leads, customer information and contract changes are recorded accurately and progressed efficiently.

Working closely with sales, customer service and operational teams, you will help ensure enquiries and contracts move smoothly through each stage while maintaining accurate records and providing reliable administrative support.

This role would suit someone who is organised, detail-focused and confident working with different systems in a busy environment.

Important to Know

Monday to Friday, 8:30am to 5:00pm

Based in Bromborough, Wirral

Strong administration and attention to detail are essential

Experience in sales support or customer service is required

Microsoft Office experience required

Waste or hazardous waste experience would be beneficial but is not essential

Key Responsibilities

• Process new sales accurately using relevant business systems
• Enter customer details and new sales leads into CRM systems
• Distribute inbound web and telephone leads to the appropriate teams
• Maintain accurate records of leads, customer information and contract updates
• Communicate regularly with the field sales team and provide progress updates
• Support customer retention contracts through the CRM system
• Assist with quotations, documentation and pending contracts
• Support customers with providing notice to existing suppliers where required
• Liaise with service teams and suppliers regarding deliveries and service requirements
• Carry out credit checks and ensure supporting information is accurate and complete
• Manage electronic filing of contracts and associated documentation
• Complete contract roll-out and cancellation processes accurately
• Follow departmental procedures and agreed service levels
• Support pre-invoice checks and credit note processing
• Complete other administrative tasks as required

What We're Looking For

• Excellent attention to detail
• Good organisation and time-management skills
• Working knowledge of Microsoft Office applications
• Experience communicating with customers by telephone
• Good written and verbal communication skills
• Confident and professional approach
• Ability to work independently and use initiative
• Experience in sales support or customer service
• Ability to manage your own workload in a busy environment
• Hazardous waste experience
• Experience working with CRM systems
• Experience within a contracts administration environment

Why Join?

This is an opportunity to join a busy operational business where accurate administration, communication and customer service play an important role in delivering an effective service.

You will gain exposure to sales, customer service and operational processes while developing your experience in contracts administration.