Paediatric PPA

NHS Jobs; Carshalton; Presencial; GBP 31.000 - 32.000; Jornada completa

Descripción de la vacante

Epsom and St Helier University Hospitals NHS Trust is seeking an efficient administrative specialist to support patient attendances, admissions, and waiting list processes. You will manage registrations, input data into iClip/Cito/PACS, and keep records accurate while coordinating with clinical teams.

Working within a multidisciplinary team, you will handle correspondence, arrange translation services when needed, and ensure compliance with Data Protection and Trust policies while delivering a

Formación

• Experience in administrative support within a healthcare environment.
• Strong data-entry and records-management skills.
• Excellent communication and customer-care abilities.

Responsabilidades

• Maintain accurate patient records and waiting list information.
• Input registrations and attendance data into iClip, Cito and PACS.
• Coordinate with clinical staff to ensure timely appointments and admissions.
• Arrange translation services when required and liaise with managers.

Conocimientos

Administrative support

Data entry

Records management

Communication

Translation support

Herramientas

iClip

Cito

PACS

Descripción del empleo

To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trusts computer systems and ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or admission. To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs. Produce and disseminate patient and healthcare professional correspondence in a timely manner, including clinical correspondence and discharge summaries, to achieve quality measures. Schedule patients in accordance with outpatient, diagnostic and inpatient/day case waiting time targets and that attendance/admissions information is accurately recorded on all appropriate databases, including, but not limited to, iClip, Cito, PACS etc. To arrange translation services, in liaison with the appropriate departmental manager, as required. This may include foreign language &/or sign language translation. Ensure that such services are available for the period of patient attendance &/or admission as appropriate. To maintain an efficient system for the tracking of healthcare records and X-rays. This includes ensuring patients records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports etc. and preparing them and patients records for review by clinicians. The postholder will keep the computer tracking system updated, ensuring that any medical notes in your possession are kept in numerical or alphabetical order and that they are kept in a non-public area and that all patient documentation is filled in patients notes &/or transferred to appropriate ward, medical records &/or other departments as required. To refer to the Patient Pathway Coordinator in instances when complex issues or complaints present themselves as a first point of contact before referring to the Assistant Service Manager. Multi-disciplinary working To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards. To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with Improving Outcomes: A Strategy for Cancer/Cancer Reform Strategy. As appropriate, to notify GPs via telephone or email of attendance outcomes and diagnostic results. Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available. Customer Care/ General Administration Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, acting as appropriate. This will include enquiries from patients, their GPs and community hospitals. Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness. To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.

Epsom and St Helier University Hospitals NHS Trust

£30,630 - £32,346 p.a incl of HCAS Outer

Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust