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Smart Solutions (Recruitment) Limited; Wednesbury; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Monday to Friday

Office-based role

National company

Supportive team environment

Long-term career opportunities

Job summary

Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury. This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.

The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth.

Qualifications

• Strong customer service and account management skills.

Responsibilities

• Managing and developing key customer accounts.
• Responding to customer inquiries promptly and professionally.
• Supporting contract renewals and client retention.
• Collaborating with internal departments to maintain high service standards and customer satisfaction.

Job description

Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury.

This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.

About the Role:

The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth.

You will work closely with internal departments and key stakeholders to ensure high service standards and customer satisfaction are consistently achieved.

Key Responsibilities:

• Managing and developing key customer accounts
• Responding to customer calls and emails promptly and professionally
• Working towards first contact resolution wherever possible
• Maintaining accurate records and updating internal systems
• Producing management information (MI) reports and PowerPoint presentations
• Supporting contract renewals and customer retention
• Building strong relationships with clients and operational teams
• Ensuring compliance with internal and external quality standards

What’s on Offer:

• Monday to Friday working pattern
• Stable office-based role
• Opportunity to work with a leading national company
• Supportive and professional team environment
• Long-term career opportunities available

Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.