Key Account Representative

Smart Solutions; Wednesbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Smart Solutions in Wednesbury is seeking a proactive Key Account Representative to manage key customer accounts in a fast-paced waste and recycling environment. You will nurture relationships, respond to calls and emails, and support contract retention and growth.

This office-based role emphasizes accuracy, teamwork, and delivering high service standards while supporting internal stakeholders and quality compliance in daily operations.

Qualifications

• Previous experience in customer service, account management, or administration.
• Strong communication and organisational skills.
• Good IT skills including Microsoft Office and PowerPoint.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional and customer-focused approach.
• Strong attention to detail.

Responsibilities

• Managing and developing key customer accounts
• Responding to customer calls and emails promptly and professionally
• Working towards first contact resolution wherever possible
• Maintaining accurate records and updating internal systems
• Producing management information (MI) reports and PowerPoint presentations
• Supporting contract renewals and customer retention
• Building strong relationships with clients and operational teams
• Ensuring compliance with internal and external quality standards

Skills

Customer service

Account management

Administration

Communication

Organisational skills

IT skills

Microsoft Office

PowerPoint

Multi-tasking

Customer-focused

Attention to detail

Tools

Microsoft Office

PowerPoint

Job description

Key Account Representative - Wednesbury (WS10)

Location: Wednesbury, WS10 7NR

Pay: £12.71 per hour

Hours: Monday - Friday | Alternating shifts:

• 8:00am - 4:30pm
• 8:30am - 5:00pm

Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury.

This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.

About the Role

The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth.

You will work closely with internal departments and key stakeholders to ensure high service standards and customer satisfaction are consistently achieved.

Key Responsibilities

• Managing and developing key customer accounts
• Responding to customer calls and emails promptly and professionally
• Working towards first contact resolution wherever possible
• Maintaining accurate records and updating internal systems
• Producing management information (MI) reports and PowerPoint presentations
• Supporting contract renewals and customer retention
• Building strong relationships with clients and operational teams
• Ensuring compliance with internal and external quality standards

What We’re Looking For

• Previous experience in customer service, account management, or administration
• Strong communication and organisational skills
• Good IT skills including Microsoft Office and PowerPoint
• Ability to manage multiple tasks in a fast-paced environment
• Professional and customer-focused approach
• Strong attention to detail

What’s on Offer

Monday to Friday working pattern
Stable office-based role
Opportunity to work with a leading national company
Supportive and professional team environment
Long-term career opportunities available

Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.

Work Location: In person