Key Account Specialist — Growth & Retention (On-Site)

Smart Solutions; Wednesbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Smart Solutions in Wednesbury is seeking a proactive Key Account Representative to manage key customer accounts in a fast-paced waste and recycling environment. You will nurture relationships, respond to calls and emails, and support contract retention and growth.

This office-based role emphasizes accuracy, teamwork, and delivering high service standards while supporting internal stakeholders and quality compliance in daily operations.

Qualifications

• Previous experience in customer service, account management, or administration.
• Strong communication and organisational skills.
• Good IT skills including Microsoft Office and PowerPoint.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional and customer-focused approach.
• Strong attention to detail.

Responsibilities

• Managing and developing key customer accounts
• Responding to customer calls and emails promptly and professionally
• Working towards first contact resolution wherever possible
• Maintaining accurate records and updating internal systems
• Producing management information (MI) reports and PowerPoint presentations
• Supporting contract renewals and customer retention
• Building strong relationships with clients and operational teams
• Ensuring compliance with internal and external quality standards

Skills

Customer service

Account management

Administration

Communication

Organisational skills

IT skills

Microsoft Office

PowerPoint

Multi-tasking

Customer-focused

Attention to detail

Tools

Microsoft Office

PowerPoint

Job description

Smart Solutions in Wednesbury is seeking a proactive Key Account Representative to manage key customer accounts in a fast-paced waste and recycling environment. You will nurture relationships, respond to calls and emails, and support contract retention and growth.

This office-based role emphasizes accuracy, teamwork, and delivering high service standards while supporting internal stakeholders and quality compliance in daily operations.