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Sue Ryder Care; Tewkesbury; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

27 days holiday (pro rata)

Company pension scheme

Staff discount

Refer a Friend £250

Enhanced sick pay

Healthcare Cash plan

Death in Service

Staff discount on online shop

Job summary

Sue Ryder Care is looking for a Shop Assistant to join our Cheltenham shop on a part-time basis. The role operates around a 22.5-hour week with weekend on- rota shifts, starting from 8:45am and finishing by 5:15pm.

This role supports the shop team, drives sales, and helps fund specialist palliative and end-of-life care. You will bring customer service skills and retail experience to provide excellent service to customers and donors, while helping to maintain merchandising standards and health &

Qualifications

• Customer service and retail experience required.
• Ability to maintain merchandising standards and store presentation.
• Awareness of health & safety in a retail environment.

Responsibilities

• Drive sales and income against targets.
• Provide excellent service to customers and donors.
• Help build community relationships to generate quality donated stock.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh and well presented.
• Champion the Sue Ryder brand in-store campaigns and fundraising initiatives.

Skills

Customer service

Retail experience

Merchandising

Health & safety

Tools

EPOS

Job description

22.5 hours per week inc weekends on rota

£12.71 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your customer service skills to a role with real purpose.

You’ll be responsible for…

• As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
• provide excellent service to customers and donors.
• Help build strong community relationships to generate quality donated stock.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Assistant at our Tewkesbury Road, Cheltenham shop

Our superstore sized shop is a fantastic place for anyone looking for a bargain, as we sell everything from furniture to clothing and a wide range of bric-a-brac at pocket friendly prices.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 28th October

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Shop Assistant

Company: Sue Ryder Care

Hours: Part-time

Location: GL20 5LQ

Working pattern: On-site

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 28 Oct 2026