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Heartwood Collection; Stratford-upon-Avon; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

48-hour contract

Training & development

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

Food discounts

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager for our busy Heartwood Inns and Brasserie Blanc venues in Stratford-upon-Avon. You will lead front-of-house and kitchen coordination, drive guest satisfaction, and develop our team to deliver memorable experiences.

With 2–3 years in a deputy GM role and a focus on operational excellence, you will manage costs, schedules and training. We offer a 48-hour week, bespoke development, staff benefits including EarlyPay and generous leave, plus

Qualifications

• Passionate and vibrant personality
• Clear track record of assisting in running a site and/or fresh food restaurant experience
• Ability to run all aspects of hospitality with leadership skills
• 2-3 years experience as a Deputy General Manager
• Understanding of financial aspects of running a site

Responsibilities

• Oversee all hospitality operations including bar, host stand and receptionist duties across venues
• Lead and train team members to ensure excellent guest experiences
• Drive guest satisfaction and operational excellence across the site

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average