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Heartwood Collection; Teddington; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Referral bonus

Food discounts

Cycle to work

Early pay access

Birthday gift

Long service recognition

Employee assistance program

Reward Gateway discounts

Job summary

Heartwood Collection is seeking a Deputy General Manager for a 48-hour contract across our cosy pubs and brasseries. You will lead hospitality operations, oversee bar, restaurant and reception, and mentor managers to deliver memorable guest experiences.

We value hands-on leadership, brand knowledge, and a proven track record in running sites with focus on training and development. Heartwood Collection offers a supportive team, awards recognition, and progression opportunities across the estate.

Qualifications

• 2-3 years experience as a Deputy General Manager or equivalent.
• Proven track record in hospitality with branded operations.
• Strong leadership and people-management skills.

Responsibilities

• Oversee all aspects of hospitality across bar, restaurant, and reception.
• Lead, train and support managers and team members.
• Monitor financial performance and drive efficiency.
• Ensure exceptional guest experience and service standards.

Skills

Leadership

Guest experience

Training & development

Operations management

Job description

48 Hour contract

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Deputy General Manager - What we offer:

Contract of 48 hours

Bespoke training and development through our programme

Access to the Employee Assistance Program with Hospitality Action

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends

A birthday gift and Long Service Recognition

Discounts on hundreds of retailers and experiences via Reward Gateway

Cycle to Work Scheme

Deputy General Manager - About You:

Passionate and vibrant personality, a real people person who cares for the guests, team and experience

Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members

Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills

2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and

Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

Sunday Times Best Places to Work winner 2024

Double winner at the Publican Awards 2024

Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average