Assistant Manager

Hareoldredding; Greater London; Hybrid; GBP 41,000 - 66,000; Full time

Benefits offered by this job

Bespoke training

EarlyPay

Enhanced parental leave

Referral bonus

Food discounts

Birthdays/Long service

Cycle to work

Job summary

Heartwood Collection in the United Kingdom is seeking an Assistant Manager to lead service on the floor, train staff and support the General Manager with admin and financial tasks. The role covers bar, host stand and reception for rooms, with a strong emphasis on guest experience.

We offer bespoke training, EarlyPay, enhanced parental leave, referral bonuses up to £1,500, and substantial staff discounts across Heartwood Inns and Brasserie Blanc.

Qualifications

• Passionate and vibrant personality with guest-focused approach.
• Confident in running a service from the floor and training teams.
• Able to manage multiple hospitality areas (bar, host stand, rooms reception).
• 2–3 years of Assistant Manager experience in branded operations.

Responsibilities

• Lead front-of-house service and train team members.
• Oversee bar, host stand and reception duties as required.
• Support General Manager with admin, staffing and financial tasks.

Skills

People skills

Leadership

Hospitality experience

Job description

On Target Earnings £ 15.50 -£16 *
(Including TRONC base rate £12.82 plus service charge approx £3 -£3.50 ph)
This role in a minimum of 30 hours per week up to a maximum 48 hours

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship

For Heartwood Collection's privacy notice click here . For Harri’s privacy notice click here