Deputy General Manager

Heartwood Inns; Teddington; On-site; GBP 34,000 - 44,000; Full time

Benefits offered by this job

Stepping Stones training

Employee Assistance Program

EarlyPay

Enhanced maternity & paternity leave

Referral bonus £1,500

50% food discount at Heartwood Inns/Br

Birthday gift

Long Service Recognition

Retailer discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager for a 48-hour week. The role offers On Target Earnings of £42,000–£44,000 including TRONC, with a basic salary of £33,500 plus £9,000–£10,000 TRONC. This is a 48-hour contract in a multi-award-winning hospitality group.

You will lead site operations, manage guest experience, and mentor teams with bespoke Stepping Stones training. Benefits include EarlyPay, enhanced parental leave, food discounts, and a referral bonus.

Qualifications

• 2–3 years experience as a Deputy General Manager
• Experience assisting in running a site and/or fresh food restaurant
• Leadership skills to guide teams and operations

Responsibilities

• Run all aspects of hospitality, including bar, host stand, and reception for rooms site
• Lead guest experience and manage site operations
• Coach and develop team members through training programmes

Skills

People skills

Leadership

Hospitality operations

Staff training

Job description

On Target Earnings £42,000-£44,000* (Including TRONC)

Basic rate £33,500 plus £9,000 - £10,0000 average TRONC

48 Hour contract

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

On Target Earnings £42,000-£44,000* (Including TRONC)

Basic rate £33,500 plus £9,000 - £10,0000 average TRONC

48 Hour contract

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Deputy General Manager - What We Offer

• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme
  
  

Deputy General Manager - About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site
  
  

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025
  
  

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average