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Orwell Housing Association; South Norfolk; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Reward and recognition awards

Free DBS checks

Cashback Health plan

Blue Light Card

Orwell Academy training

Job summary

Orwell Housing Association is seeking a dedicated Support Worker for the Domestic Abuse Service. The role involves working across dispersed safe accommodation and community services to provide trauma-informed, person-centred support that helps individuals and families build safer futures.

You will develop personalised safety plans, offer practical and emotional assistance, conduct risk assessments, and collaborate with partner agencies to ensure coordinated care and strong safeguarding practices.

Qualifications

• Experience in providing trauma-informed support.
• Ability to work with safeguarding and risk.
• Full driving licence essential.

Responsibilities

• Develop personalised safety and support plans focusing on strengths, recovery, independence and wellbeing.
• Provide practical and emotional support to individuals and families to help decision-making and confidence.
• Carry out risk assessments, safety planning, referrals and safeguarding activities per policy.
• Collaborate with partner agencies to deliver coordinated, holistic support.
• Build and maintain strong community relationships to improve customer outcomes.
• Empower customers to access education, training, volunteering, employment and community resources.
• Advocate for customers, ensuring their voices are heard.

Skills

Empathy

Risk assessment

Safeguarding

Person-centred approach

Teamwork

Education

GCSE Maths and English

Job description

Shift Pattern: Monday - Friday between 9am - 5pm

Plus rostered on-call

Ref: HP020

Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies

Due to the remote location of the service, a full driving licence is essential.

Support Worker - Domestic Abuse Service

Make a meaningful difference every day

We believe everyone has the right to live safely, free from abuse, and with the opportunity to rebuild their lives with confidence and dignity. As a

Support Worker within our Domestic Abuse Service, you will play a vital role in helping individuals and families navigate some of the most challenging periods of their lives.

Working across dispersed safe accommodation and community-based services, you will provide compassionate, trauma-informed, and strengths-based support that empowers people to achieve their goals, increase their independence, and create safer futures.

This is an opportunity to join a service that puts people at the heart of everything we do, where empathy, respect, inclusion, and empowerment guide our approach.

About You

We are looking for someone who is passionate about supporting people and committed to creating safe, supportive environments where individuals feel heard, valued, and respected.

You will:

• Demonstrate genuine empathy and a strong commitment to helping people overcome barriers and achieve positive outcomes.
• Take a person-centred approach, working collaboratively with customers to develop support plans that reflect their individual strengths, goals, and aspirations.
• Be confident in identifying and managing risk, while promoting informed choice and independence.
• Build positive, trusting relationships with customers, colleagues, and external partners.
• Understand the importance of safeguarding and working collaboratively to ensure the safety and wellbeing of those you support.
• Recognise and value lived experience, advocating effectively for customers and ensuring their voices are heard.

What You'll Do

As a Support Worker, you will:

• Work alongside customers to develop personalised safety and support plans that focus on strengths, recovery, independence, and long-term wellbeing.
• Provide practical and emotional support, helping individuals and families make informed decisions and build confidence in achieving their goals.
• Carry out risk assessments, safety planning, referrals, and safeguarding activities in line with legislation, best practice, and organisational policies.
• Collaborate with partner agencies and professionals to deliver coordinated, holistic support tailored to individual needs.
• Build and maintain strong relationships within local communities, creating opportunities that enhance customer outcomes and strengthen support networks.
• Empower customers to access education, training, volunteering, employment, and community resources that promote independence and social inclusion.
• Act as a compassionate advocate, listening to customers' experiences and ensuring they are supported to make choices that are right for them.

Why Join Us?

By joining our Domestic Abuse Service, you will become part of a team that is committed to creating safer futures and supporting people to thrive. You'll have the opportunity to make a genuine impact while working in an environment that values compassion, collaboration, respect, and continuous learning.

If you are committed to empowering others, championing equality, and delivering high-quality, person-centred support, we would love to hear from you.

More benefits of joining #TeamOrwell:

When you join Orwell, you become part of a values-driven team that puts people first. You'll also enjoy a range of benefits designed to help you feel valued, supported, and able to thrive, including:

• 22 days annual leave (pro rota)
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date: To be confirmed

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check with Children Barred List All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we looking for.

We are committed to building an inclusive workplace where everyone feel[s] valued, respected and supported to success[???].

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice -

https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice -

https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.