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Mencap; Shepperton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

32 days of paid holiday

Discounts at leading retailers

Health cash plans

Interest-free loans

Job summary

Mencap Store Manager role in Shepperton oversees the New Furniture Shop, managing a diverse team of paid staff and volunteers to drive sales, control costs and deliver excellent customer service.

The 37.5 hour-per-week, permanent position requires an inclusive leadership style, strong merchandising and cash-handling skills, and willingness to travel to other M5 stores as needed.

Responsibilities

• Drive sales in the store to meet budgets and KPI targets
• Run a high-density shop, ensure shopfloor meets merchandising standards and stock is rotated daily
• Generate stock over the door and sign up donors for Gift Aid
• Deliver the high standard of customer service expected by Mencap at all times
• Lead and develop paid staff and volunteers through training and performance reviews
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store

Job description

Store Manager - Shepperton

Company: Mencap

Salary: £26,658 to £26,658 a year

Hours: Full-time

Location: Shepperton, KT9 1QF

Job type: Permanent

Summary

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our New Furniture Shop at Shepperton on a 37.5 hour contract as part of an ongoing opening plan for Mencap.

Your main base will be Shepperton, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do

• Drive sales in the store to meet expected budgets and KPI’s


• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.


• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.


• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.


• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.


• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To be a successful Shop Manager you will be

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.


• Ability to lead and support a team from varying backgrounds.


• Ability to meet the needs of the customers to generate and increase the sales of the store.


• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

EEO Statement

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under‑represented within the workforce.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme