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Mencap; Ashtead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

32 days holiday

Retail discounts

Health cash plan

Interest-free loans

Many more exciting offerings

Job summary

Mencap in Ashtead is seeking an enthusiastic Store Manager to lead an inclusive team of paid colleagues and volunteers, drive store sales, and deliver exceptional customer service.

Based in Ashtead with regular travel to other Mencap stores, you will manage stock and merchandising daily, sign donors up for Gift Aid, and supervise cash handling, security, safeguarding and health and safety.

Qualifications

• Experienced manager with ability to drive sales and KPIs.
• Able to lead a team of paid staff and volunteers.
• Flexible working hours, including weekends and bank holidays on a rota basis.

Responsibilities

• Drive store sales to meet budgets and KPI’s.
• Run a high-density shop, ensuring shopfloor merchandising standards and daily stock rotation.
• Ensure stock is generated over the door and donors signed up for Gift Aid.
• Maintain high standard of customer service expected by Mencap.
• Lead and train an inclusive team of paid staff and volunteers.
• Oversee cash handling, security, safeguarding and health and safety.

Skills

Store management

Retail leadership

Team leadership

Job description

Store Manager

Company: Mencap

Salary: £26,658 to £26,658 a year

Hours: Full-time

Location: Ashtead, KT21

Job type: Permanent

Posting date: 25 Sept 2026

Closing date: 22 Oct 2026

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our new team in Ashtead on a 37.5 hour contract.

Your main base will be Ashtead, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do:

• Drive sales in the store to meet expected budgets and KPI’s
• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To be a successful Shop Manager you will be:

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.
• Ability to lead and support a team from varying backgrounds.
• Ability to meet the needs of the customers to generate and increase the sales of the store.
• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Applications close on 30 September 2026.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under‑represented within the workforce.

If you are passionate about leading high‑performing teams and delivering exceptional store standards, we’d love to hear from you.

Benefits

• 32 days of paid holiday (including bank holidays, pro rata)
• Discounts at leading high‑street retailers
• Access to health cash plans
• Interest‑free loans
• Many more exciting offerings

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.