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Cera Care Ltd; Sandown; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Benefits platform

Employee Assistance Programme

Mobile phone

Job summary

Cera Care Ltd is seeking a Field Care Supervisor to act as an ambassador for the company and extend the family ethos into client care. You will conduct initial introductions, build care plans, assess clients, and shadow carers to monitor care quality.

Expect 75–95% field time and 25–5% office work for admin tasks. Responsibilities include supervising carers, meeting customers' requirements, and ensuring the team delivers safe, high-quality care.

Qualifications

• Flexible and available to work across a field-based role.
• Strong understanding of the care sector and client requirements.
• Organised with attention to detail and documentation.

Responsibilities

• Supervise carers to ensure ongoing quality of care.
• Meet clients to understand needs and introduce services.
• Develop and review care plans with clients and care teams.

Skills

Flexible

Organised

Care sector knowledge

Education

NVQ desirable

Tools

Mobile phone

Job description

Salary:£13,523 per annum

About the role:

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

Responsibilities:

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings

Background and Experience:

• Fully flexible
• Excellent knowledge of care sector
• Organised
• NVQ desirable but not essential
• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Free uniform
• Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.