Scheduler

HSBM Facilities Management Ltd; Gosport; On-site; GBP 22,000 - 32,000; Full time

Job summary

HSBM Facilities Management Ltd in Gosport is seeking an organised administrator to manage the flow of property maintenance work, schedule operatives, and liaise with sub-contractors to ensure timely delivery of client requirements.

You will keep the client database up-to-date, process correspondence accurately, and assist colleagues and management with ad hoc tasks in a fast-paced environment, delivering excellent customer service.

Qualifications

• Experience in a customer helpdesk environment would be an advantage
• Previous experience in a scheduling role
• Experience in delivering client-focused solutions
• Experience with MS Office would be advantageous

Responsibilities

• Managing workflow and sequencing of property maintenance orders.
• Scheduling operatives' diaries.
• Liaising with and managing sub-contractors.
• Ensuring client database is up-to-date with correct information.
• Processing documents ensuring all correspondence is dealt with accurately and timely.
• Ability to work dynamically in a fast-paced environment.
• Assist colleagues and management with additional tasks as required

Job description

To ensure work is allocated, completed and shut down in a timely manner to meet the client and family's requirements.

Key Accountabilities

• Managing workflow and sequencing of property maintenance orders.
• Scheduling operative's diaries.
• Liaising with and managing sub-contractors.
• Ensuring that the client database is up-to-date with correct information
• Process documents ensuring all correspondence is dealt with accurately, efficiently and in a timely manner
• Ability to work dynamically in a fast-paced environment
• Assist colleagues and management with additional tasks as and when required

Knowledge & Experience

• Experience working within a customer helpdesk environment would be an advantage
• Previous experience in a scheduling role.
• Experience in delivering client focused solutions
• Experience of working with MS office would be advantageous

Desirable skills:

• Effective communication both verbal and written with a professional approach
• High attention to detail
• Understanding the importance of excellent customer service
• A Team Player who can work well as part of a team