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Angard Staffing; Rotherham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Seasonal overtime

Flexible schedule

Permanent opportunities

Job summary

Parcelforce Worldwide in Rotherham is seeking a Customer Service Provider - Admin to join our busy team. You will handle customer enquiries, provide service information, and perform admin tasks to support depot operations.

The role runs Monday to Friday, 13:00-21:00 with optional weekend overtime. This temporary position offers competitive pay of £13.17 per hour and weekly pay, with potential for seasonal hours and permanent opportunities in the future.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Assist with delivery and collection arrangements as needed.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Customer service mindset

Communication skills

Administrative skills

Attention to detail

Organisational skills

Prioritisation

Tech-savvy

Teamwork

Calm under pressure

Job description

Parcelforce Customer Service Provider - Rotherham

Parcelforce Customer Service Provider - Admin

• Job Type: Temporary
• Location: Rotherham
• Hours: Monday to Friday, 13:00-21:00
• Weekend Working: Optional overtime available

Join Parcelforce Worldwide, a leading UK express parcel business, as a Customer Service Provider - Admin. We are dedicated to delivering exceptional service to our customers across the UK and globally. If you have a can-do attitude, enjoy customer interaction, and thrive in a busy environment, we want you on our team in Rotherham.

About the Role

As a Customer Service Provider - Admin, you will be at the heart of our customer service operations. Your role will involve providing professional support to our customers and performing various administrative duties to ensure the smooth running of our operations.

Day-to-Day Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Assist with delivery and collection arrangements as needed.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

About You

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.

Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

• Competitive pay of £13.17 per hour, paid weekly.
• Opportunity to work with a well-known and trusted brand.
• Active and varied role with plenty of independence.
• Potential for additional hours to meet seasonal demand.
• Flexible working opportunities, perfect for earning extra during the holidays.
• Permanent opportunities available.