Parcelforce Customer Service Admin - Saturday Only

Royal Mail Group; Carlisle; On-site; GBP 25,201 - 27,561; Full time

Benefits offered by this job

Nightshift allowance

Excellent benefits

22.5 days holiday

Medical care

Corporate discounts

Company pension scheme

Development opportunities

Uniform provided

Job summary

Parcelforce Worldwide, part of the Royal Mail Group, is recruiting for a customer service role. You will handle inbound calls and assist customers face-to-face at collection points, coordinating with drivers for collections and deliveries.

Shifts include 8 hours on Saturdays, with overtime opportunities. In return you will receive a starting salary of £25,201 rising to £27,561 after probation, plus a supplement and a strong benefits package including 22.5 days holiday, medical care, pension,

Qualifications

• Frontline customer service experience is useful but not essential.
• Good level of computer literacy and data entry accuracy.
• Energetic and empathetic, with ability to build relationships.
• Excellent communication skills for phone and face-to-face interactions.

Responsibilities

• Handle inbound telephone calls and face-to-face customers at collection points.
• Work with drivers regarding collection and deliveries.
• Aim to exceed customer expectations and provide excellent service.
• Input information from databases accurately.

Skills

Frontline customer service

Telephone communication

Face-to-face customer service

Computer literacy

Attention to detail

Team player

Job description

Job ref: 339982

Starting salary of £25,201 (£12.71 per hour) increasing to £27,561 per year, £13.94 per hour, on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week).

Contract Type: Permanent

Working hours: 8 Saturday only hours per week with opportunity for overtime

(Typical Attendance is Saturday Oly 07:45 - 15:45).

At Parcelforce Worldwide it's not just what we do, it's how we do it that matters. That's why we're looking for positive, passionate people to join our busy and dynamic customer service team.

About the role

A confident communicator and attentive listener, you'll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You'll also work closely with our drivers regarding collection and deliveries. Ultimately, it's all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development.

About you

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn't essential. What's more important is that you have a good level of computer literacy and an eagle eye for detail as you'll be inputting information from databases. A brilliant team player, you always give 100%.

About us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service.

We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.

• nightshift allowance
• excellent benefits (based on a 38 hour full time week)
• 22.5 days holiday each year
• medical care
• corporate discounts
• a company pension scheme
• plenty of opportunities for development
• Uniform is also supplied.