Customer Service Admin (Rotherham) — Flexible Hours, Weekly Pay

Angard Staffing; Rotherham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Seasonal overtime

Flexible schedule

Permanent opportunities

Job summary

Parcelforce Worldwide in Rotherham is seeking a Customer Service Provider - Admin to join our busy team. You will handle customer enquiries, provide service information, and perform admin tasks to support depot operations.

The role runs Monday to Friday, 13:00-21:00 with optional weekend overtime. This temporary position offers competitive pay of £13.17 per hour and weekly pay, with potential for seasonal hours and permanent opportunities in the future.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Assist with delivery and collection arrangements as needed.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Customer service mindset

Communication skills

Administrative skills

Attention to detail

Organisational skills

Prioritisation

Tech-savvy

Teamwork

Calm under pressure

Job description

Parcelforce Worldwide in Rotherham is seeking a Customer Service Provider - Admin to join our busy team. You will handle customer enquiries, provide service information, and perform admin tasks to support depot operations.

The role runs Monday to Friday, 13:00-21:00 with optional weekend overtime. This temporary position offers competitive pay of £13.17 per hour and weekly pay, with potential for seasonal hours and permanent opportunities in the future.