Parcelforce Customer Service Admin

Royal Mail Group; Coventry; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Nightshift allowance

Medical care

Pension

Corporate discounts

Holidays 22.5 days

Uniform provided

Development opportunities

Job summary

Parcelforce Worldwide is looking for a confident communicator to handle inbound calls and assist customers face-to-face at collection points, working closely with drivers for collections and deliveries.

This 30-hour per week role offers a starting salary of £25,201 rising to £27,561 after probation, plus a £842 per annum supplement and extensive benefits including 22.5 days holiday, pension, discounts and development opportunities. A full manual driving licence is essential. Uniform is supplied.

Qualifications

• Strong communication and listening skills for inbound calls and face-to-face service.
• Good knowledge of Excel and Word to input data.

Responsibilities

• Handle inbound calls and assist customers at collection points.
• Coordinate with drivers for collections and deliveries.
• Maintain accurate customer records and process information from databases.

Job description

Job ref: 341357

Starting salary of £25,201 (£12.71 per hour) increasing to £27,561 (£13.94 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week).

You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).

Contract Type: Permanent

Working hours: 30Part time hours per week with opportunity for overtime. Typical attendance is Monday-Friday (08:00-14:00).

At Parcelforce Worldwide it's not just what we do, it's how we do it that matters. That's why we're looking for positive, passionate people to join our busy and dynamic customer service team.

About the role

A confident communicator and attentive listener, you'll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You'll also work closely with our drivers regarding collection and deliveries. Ultimately, it's all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied. For this role, we would also be looking for someone who has a good knowledge of Microsoft Excel spreadsheets and Microsoft Word.

Driving Licence Requirements

It's essential that you have a full manual driving licence (in your current address) covering up to 3.5 tonnes (Cat B). In an ideal world you'll have a clean licence but it definitely shouldn't have more than 6 penalty points. And, just so you know, you'll be required to show your licence at your assessment.

About you

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn't essential. What's more important is that you have a good level of computer literacy and an eagle eye for detail as you'll be inputting information from databases. A brilliant team player, you always give 100%.

About us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.

Interested? We can't wait to hear from you.

Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.

Please note once our maximum number of applications has been reached, this advert will be closed.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.