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Ascentis; Quernmore; On-site; GBP 38,000 - 52,000; Full time

Job summary

Infinity Recruitment Consultancy Limited is seeking a Commercial Executive to own a portfolio of accounts, drive retention and growth, and hit defined income targets. You will be the primary contact for customers, manage inquiries from start to resolution, uphold SLAs, and keep CRM records accurate.

The role also involves identifying opportunities for new business, building a sales pipeline, and representing the company at events to expand product uptake.

Responsibilities

• Manage portfolio of accounts, drive retention and growth to hit defined income targets.
• Primary contact for customers, manage inquiries from start to resolution, uphold SLAs, keep CRM records accurate.
• Identify opportunities for new business, build a sales pipeline, and represent the company at events to expand product uptake.

Job description

Reporting to the Senior Commercial Manager, the Commercial Executive will take full ownership of a portfolio of accounts, driving both customer retention and new business growth. This role is key to achieving defined income targets, strengthening relationships, and ensuring long-term customer value across allocated accounts.

As the primary point of contact for customers, you will act as a trusted partner and advocate, managing enquiries from start to resolution. Working closely with internal teams, you will ensure seamless service delivery, uphold Service Level Agreements, and consistently meet Key Performance Indicators to provide an exceptional customer experience.

You will play a central role in account management by monitoring performance against targets, maintaining accurate CRM records, and proactively engaging with customers to identify opportunities. Regular communication and data analysis will support forecasting, while collaboration with internal departments ensures efficient and effective customer support.

In addition to managing existing accounts, you will actively drive new business development. This includes building and maintaining a strong sales pipeline, identifying opportunities through gap analysis, and staying informed on competitor activity to maximise growth potential within both existing and new customers.

The role also involves attending and contributing to events, conferences, and customer meetings, where you will represent the business, present solutions, and support sales activities. You will ensure all enquiries are handled promptly and professionally, providing expert advice to expand product and service uptake across the customer base.

Alongside commercial responsibilities, you will contribute to broader business initiatives, including regulatory compliance, risk management, and continuous service improvement. This is a dynamic and varied role, ideal for someone proactive, customer-focused, and driven to deliver results while contributing to a high-performing sales team.

Infinity Recruitment Consultancy Limited