Commercial Account Manager

The People Co.; Greater Lincolnshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

The People Co. in the United Kingdom is seeking a customer account management professional to build relationships with major retail customers, manage orders and forecasts, and coordinate with commercial, supply chain and operations teams to deliver an excellent customer experience.

You will lead a small customer account team, develop commercial skills, and pursue opportunities to improve processes and service, with potential progression to National Account Management.

Qualifications

• Experience in customer account management or similar commercial role.
• Exposure to retail or key account customers is advantageous.
• Strong analytical and Excel skills are essential.
• Excellent communication and organisational abilities are required.
• Commercially minded, proactive and confident taking ownership.

Responsibilities

• Manage relationships with key retail customers.
• Oversee customer orders, forecasts and stock availability.
• Monitor service levels and delivery performance.
• Collaborate with logistics, operations and supply chain.
• Analyse sales, customer performance and profitability.
• Support commercial projects and customer initiatives.
• Lead and develop a small customer account team.
• Identify opportunities to improve processes and customer service.

Skills

Account management

Retail exposure

Analytical

Excel

Communication

Organization

Leadership

Ownership

Commercial mindset

Tools

SAP

Job description

Do you thrive at the heart of a business, building customer relationships, solving problems and making things happen? Here's your chance to work with major UK retail customers and make a real commercial impact.

An exciting opportunity has arisen to join a growing and successful food business supplying some of the UK's leading retail customers.

This is much more than a traditional customer service role. You'll take ownership of key customer relationships, manage the flow of orders and forecasts, and work closely with commercial, supply chain and operational teams to deliver an excellent customer experience.

You'll also lead and support a small customer account team, giving you valuable leadership experience and the opportunity to develop your wider commercial skills.

The role

• Manage relationships with key retail customers
• Oversee customer orders, forecasts and stock availability
• Monitor service levels and delivery performance
• Work closely with logistics, operations and supply chain
• Analyse sales, customer performance and profitability
• Support commercial projects and customer initiatives
• Lead and develop a small customer account team
• Identify opportunities to improve processes and customer service

What we're looking for

• Experience in customer account management, customer supply chain or a similar commercial role
• Exposure to retail or key account customers
• Strong analytical and Excel skills
• Excellent communication and organisational abilities
• Commercially minded, proactive and confident taking ownership
• Previous team leadership experience would be advantageous
• SAP experience would be beneficial

A great opportunity for someone ready to take the next step in their commercial career, with genuine scope to progress towards National Account Management or a broader Commercial role.