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BPM Tech; Pudsey; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

BPM Tech is hiring an Application Support Analyst in Pudsey. This hybrid role runs with 2 in-office days and a 8am–6pm shift cover pattern, supporting a business-critical booking platform.

You will handle queries from internal teams, customers and external users, mainly through Jira, email and a virtual agent, investigate issues, troubleshoot problems, and coordinate with internal teams and third parties until resolution.

Qualifications

• Handling a steady flow of support queries from internal teams, customers and external users.

Responsibilities

• Investigate issues and troubleshoot problems across the booking software platform.
• Coordinate with internal teams and third parties to resolve queries.
• Ensure fixes and queries are followed through to resolution.

Tools

Jira

Job description

Hybrid – 2 days in the office | Monday–Friday, 8am–6pm shift coverage

We’re looking for an Application Support Analyst to join a small, collaborative team providing technical support across a business-critical booking software platform.

Working as part of a team of three, you’ll handle a steady flow of support queries from internal teams, customers and external users, primarily through Jira, email and a virtual agent. You’ll investigate issues, troubleshoot problems, coordinate with internal teams and third parties, and make sure fixes and queries are followed through to resolution.

Proud member of the Disability Confident employer scheme

Application Support Analyst

Company: BPM Tech Salary: £28,000 to £30,000 a year Hours: Full-time Location: Pudsey Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026

Summary

Application Support Analyst

Hybrid – 2 days in the office | Monday–Friday, 8am–6pm shift coverage

We’re looking for an Application Support Analyst to join a small, collaborative team providing technical support across a business-critical booking software platform.

Working as part of a team of three, you’ll handle a steady flow of support queries from internal teams, customers and external users, primarily through Jira, email and a virtual agent. You’ll investigate issues, troubleshoot problems, coordinate with internal teams and third parties, and make sure fixes and queries are followed through to resolution.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.