Read more

BPM Tech; Leeds; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work pattern

Disability Confident employer scheme

Job summary

BPM Tech in Leeds is seeking an Application Support Analyst to join a small, collaborative team providing technical support across a booking software platform. You will handle support queries from internal teams, customers and external users through Jira, email and a virtual agent, investigate issues and coordinate with internal teams and third parties to ensure resolution.

This role includes daily operational checks, AM/PM tasks and opportunities to develop SQL troubleshooting skills and

Qualifications

• Experience in application support or helpdesk environments.
• Familiar with Jira or similar ticketing systems.
• Strong communication and customer service skills.

Responsibilities

• Handle support queries from internal teams, customers and external users via Jira, email and a virtual agent.
• Investigate issues, troubleshoot problems and coordinate with internal teams and third parties.
• Ensure fixes and queries are tracked through to resolution.
• Perform daily AM/PM checks and monitor/restart virtual agent services.
• Develop basic SQL troubleshooting knowledge over time.

Skills

SQL troubleshooting

Customer support

Tools

Jira

Job description

Application Support Analyst

Company: BPM Tech

Salary: £28,000 to £30,000 a year

Hours: Full-time

Location: Leeds

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 2 Sept 2026

Closing date: 2 Oct 2026

Hybrid – 2 days in the office | Monday–Friday, 8am–6pm shift coverage

We’re looking for an Application Support Analyst to join a small, collaborative team providing technical support across a business-critical booking software platform.

Working as part of a team of three, you’ll handle a steady flow of support queries from internal teams, customers and external users, primarily through Jira, email and a virtual agent. You’ll investigate issues, troubleshoot problems, coordinate with internal teams and third parties, and make sure fixes and queries are followed through to resolution.

The role also includes daily operational checks, including AM/PM tasks and monitoring and restarting virtual agent services where required.

Develop your technical knowledge, including basic SQL troubleshooting and fixes

This is a role with genuine scope to develop. As your technical knowledge grows, you could move towards ITSM, Technical/Product Support, Development or Engineering, with opportunities to take on more advanced SQL fixes and technical troubleshooting.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.