Hybrid Application Support Analyst - Booking Software

BPM Tech; Pudsey; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

BPM Tech is hiring an Application Support Analyst in Pudsey. This hybrid role runs with 2 in-office days and a 8am–6pm shift cover pattern, supporting a business-critical booking platform.

You will handle queries from internal teams, customers and external users, mainly through Jira, email and a virtual agent, investigate issues, troubleshoot problems, and coordinate with internal teams and third parties until resolution.

Qualifications

• Handling a steady flow of support queries from internal teams, customers and external users.

Responsibilities

• Investigate issues and troubleshoot problems across the booking software platform.
• Coordinate with internal teams and third parties to resolve queries.
• Ensure fixes and queries are followed through to resolution.

Tools

Jira

Job description

BPM Tech is hiring an Application Support Analyst in Pudsey. This hybrid role runs with 2 in-office days and a 8am–6pm shift cover pattern, supporting a business-critical booking platform.

You will handle queries from internal teams, customers and external users, mainly through Jira, email and a virtual agent, investigate issues, troubleshoot problems, and coordinate with internal teams and third parties until resolution.