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Ivy Homecare Limited; Portsmouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

Ivy Homecare Limited in Portsmouth is seeking an organised office administrator to support the coordination of domiciliary care visits, maintain client and staff records, and liaise with care workers, clients and health and social care professionals. You will help ensure regulatory compliance, assist with audits and reports, support recruitment paperwork, and handle calls and emails with empathy.

This role is based in our Portsmouth office and offers the chance to play a key part in delivering

Responsibilities

• Coordination and scheduling of domiciliary care visits using electronic care planning software.
• Record management of client and staff electronic records, accurate and confidential.
• Communication with care workers, clients, families, and health and social care professionals.
• Compliance support to meet regulatory standards and assist with audits and reports.
• Onboarding and HR admin support for recruitment, references, training tracking, and new-starter paperwork.
• General office duties including handling calls, emails, and post with empathy and clarity.

Job description

• Coordination & Scheduling: Assist with coordinating and scheduling domiciliary care visits using our electronic care planning software.
• Record Management: Maintain accurate, up-to-date, and confidential client and staff electronic records.
• Communication: Liaise professionally with care workers, clients, families, and health and social care professionals.
• Compliance Support: Help ensure all office systems meet regulatory standards and assist with routine audits and reports.
• Onboarding & HR Admin: Support the recruitment process, reference checks, training tracking, and new-starter paperwork.
• General Office Duties: Handle incoming phone calls, emails, and post, managing enquiries with empathy and clarity.