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Right at Home GF; Farnham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Right at Home GF in Farnham is seeking a dedicated Scheduler/Coordinator to support the Deputy Care Manager in maintaining smooth Client/Carer communication. You will efficiently schedule care, manage rosters and travel time, and record enquiries and changes to Client or Carer needs, ensuring accurate data entry and timely updates.

Strong customer service and organisational skills are essential, with a focus on reliability, confidentiality and compliance with care standards.

Qualifications

• Previous Domiciliary Care experience is essential.
• Scheduling, HR or recording system experience is desirable.
• Health and Social Care or a relevant qualification is desirable.
• Customer service experience is desirable.
• UK driving licence, daily car use and Class 1 business insurance is required.

Responsibilities

• Work with the Deputy Care Manager to maintain smooth Client/Carer communication.
• Schedule care efficiently, allowing adequate care and travel time.
• Answer calls professionally and record enquiries accurately.
• Share and record changes to Client or Carer needs and availability.
• Log complaints, feedback and enquiries using the correct procedure.
• Maintain clear communication and positive working relationships with Care Assistants.
• Record new Care Assistants and Clients on the system promptly.
• Report weekly on recruitment needs, rota gaps, risks, availability and concerns.
• Match suitable Care Assistants to each package.
• Prepare weekly rosters and issue rotas promptly.
• Record holidays, sickness and absences accurately.
• Plan and record cover for holidays, training and planned absence.
• Maintain accurate communication, Client and Care Assistant records.
• Report weekly travel and wait-time KPIs.
• Join the on-call rota.

Skills

Domiciliary care experience

Customer service

Scheduling

HR or recording system experience

Driving licence

Education

Health and Social Care qualification

Job description

• Work with the Deputy Care Manager to maintain smooth Client/Carer communication
• Schedule care efficiently, allowing adequate care and travel time
• Answer calls professionally and record enquiries accurately
• Share and record changes to Client or Carer needs and availability
• Log complaints, feedback and enquiries using the correct procedure
• Maintain clear communication and positive working relationships with Care Assistants
• Record new Care Assistants and Clients on the system promptly
• Report weekly on recruitment needs, rota gaps, risks, availability and concerns
• Match suitable Care Assistants to each package
• Prepare weekly rosters and issue rotas promptly
• Record holidays, sickness and absences accurately
• Plan and record cover for holidays, training and planned absence
• Maintain accurate communication, Client and Care Assistant records
• Report weekly travel and wait-time KPIs
• Join the on-call rota

Person Specification

Qualifications & Experience:

• Previous Domiciliary Care experience - Essential
• Scheduling, HR or recording system experience – Desirable
• Health and Social Care or relevant qualification – Desirable
• Customer service experience - Desirable
• UK driving licence, daily car use and Class 1 business insurance