Care Coordinator

Securitas UK; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Free in-house training

Free QCF Health & Social Care Training

Free refreshments

Job summary

The Care Coordinator role at Securitas UK involves managing client relationships, coordinating care workers and nurses, and supporting the Clinical Lead to meet quality targets. You will assist with recruitment, communications with care commissioners and health professionals, and maintain administrative processes for smooth service delivery.

Based in the UK, the role requires at least one year of admin experience, good literacy/numeracy, and strong MS Office skills.

Qualifications

• Experience of Care Coordination or another role within care providing organisation.
• At least one year of administrative experience.
• Good literacy and numeracy skills.
• Computer literacy with Word, Excel and MS Office.

Responsibilities

• To manage client relationships and match needs with qualified care workers.
• Support the Clinical Lead in achieving quality targets and company aims.
• Assist in marketing services and liaise with commissioners and health professionals.
• Provide high quality services while meeting targets and client needs.
• Maintain administrative systems and ensure no duplication.
• Ensure carers are permanently assigned to Service Users for continuity.
• Participate in recruitment, reviews and responding to emergencies.
• Communicate with CCG/Social Services Brokers to accept packages of care.
• Work as part of the Operations Team.

Skills

Care coordination experience

Administrative experience

Literacy and numeracy

Computer literacy (Word/Excel)

Education

NVQ/QCF Level 2/3+

Tools

MS Office

Job description

Job Description

null

Key responsibilities

• To manage client relationships.
• To understand and match the needs of our clients with suitably qualified care workers/ nurses.
• Supporting the Clinical Lead in achieving the aims and objectives of the company and achieving quality levels.
• Assisting in marketing the services provided by the company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
• To provide good quality services to clients whilst continually meeting targets and meeting our client’s needs.
• To assist in managing and maintaining the administrative systems, ensuring their proper maintenance and avoiding duplication.
• To ensure care workers/ nurses are permanently assigned to the clients for continuity of care.
• To assist with recruitment, and client service reviews, assessments and responding to emergencies arising.
• To communicate with CCG/Social Services Brokers to accept packages of care.
• To participate fully as a part of the Operations Team.

Client Management

• Key Account Management – act as point of contact for clients and care commissioners.
• Check information/client requirements in line with key processes and legislation.
• Prepare and send rotas for care workers/ nurses weekly; and ensure that all bookings are filled .
• On call support based on a rota.
• Identify client needs and provide feedback on success of filling jobs.
• Ensure carers are permanently assigned to Service Users.

Recruitment and Client Management

• Manage availability of care workers/nurses to meet client needs
• Assist the Clinical Lead in reviewing the progress and performance of care workers/nurses.
• Provide information on clients and job specifications to nurses’/care workers
• Interviewing candidates

General

• To ensure that all assigned work is carried out according to RMS’s policies and procedures.
• To undertake any other duties at an appropriate level of responsibility as requested.
• In agreement with Clinical Lead, undertake such training necessary to the continuing personal development of skills, knowledge and practice.
• Any other duties as requested by Registered Manager.
• Maintain confidentiality as stated in terms and conditions of employment.

Person Specification

Skills and Experience Essential (E) Desirable (D)

Technical Skills

Experience of Care Coordination or another role within care providing organisation. D

At least one year of administrative experience E

Good literacy and numeracy skills E

Experience

Good presentation skills E

NVQ/QCF Level 2/3 and above D

Ability to maintain confidentiality E

Ability to talk to people at all levels E

Computer Literate and excellent knowledge of Word, Excel and MS Suite of packages E

Ability to learn quickly and adapt to new ways of working E

Understanding of legislation and its impact on care provision D

• Annual Gross Salary: £28000-£32000 ( dependent on experience)

Benefits

• 28 days annual leave inclusive of bank holidays (pro rata for the year dependent on start date
• Free in-house training and career progression
• Free QCF Health & Social Care Training *subject to individual assessment
• Free refreshments (coffee, tea)

The Care Coordinator is the first line of contact for all clients, care workers, nurses and other professionals. They work alongside the Clinical Lead/Registered Manager organizing and managing the day-to‑day running of the service provision through the policies, training, supervision and guidance provided by the Company.