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A & B Healthcare ltd; Bridlington; On-site; GBP 21,000 - 27,000; Full time

Job summary

A & B healthcare is seeking a dedicated Care Coordinator to join our team in Bridlington. You will coordinate care packages, organise rotas and work closely with clients, families and the care team to ensure services run smoothly.

Hours are 9-5, Monday to Friday, with a focus on rostering, staff development through supervisions and appraisals, and maintaining high standards while addressing feedback promptly.

Qualifications

• Experience coordinating care services and rostering in a care setting.
• Strong organisational skills and ability to monitor staff performance.
• Excellent communication with clients, families and healthcare professionals.

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team; supervise, appraise and monitor performance.
• Create, manage and monitor customer care; ensure rotas meet service users' needs and aspirations.
• Ensure telephones are answered promptly and conversations are polite and respectful.
• Collaborate with Branch Manager to address quality standards, complaints and comments.
• Act as the first point of contact for clients, families and healthcare professionals.

Skills

Roster planning

Staff supervision

Customer care

Communication

Scheduling

Care sector knowledge

Job description

A & B healthcare is an ambitious family run business who aspire to be one of the region’s leading care providers. We are actively searching for an additional Care Co-ordinator to join our Team.

Hours are 9-5 (Monday to Friday)

About the role:

As a Care Coordinator, you will play an important role in ensuring our clients receive the highest standard of care. You’ll work closely with our clients, families and care team to coordinate care packages, organise rotas and ensure our services run smoothly.

Core Duties & Responsibilities as Care Coordinator:

Primary role is to Roster and Template care calls using an electronic system

Direct Management of the care team monitoring staff development through supervisions, appraisals and monitoring performance.

Creating, managing, and monitoring customer care, ensuring staff rotas meet service users’ needs and aspirations

To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner

To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly

Act as the first point of contact for our clients, their families, and healthcare professionals.