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Fresh Start Recruitment; Pinxton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Fresh Start Recruitment is seeking a Customer Services Representative on behalf of its client to join an office-based team in the United Kingdom. The role focuses on handling customer enquiries, preparing quotations, processing orders, and maintaining strong customer relationships.

Responsibilities include prompt communication via email and phone, inputting orders in Sage ERP, coordinating with warehouse and carriers, and contributing to achieving sales objectives.

Qualifications

• Experience handling customer enquiries and processing orders.
• Ability to prepare accurate quotations and proposals.
• Strong communication and relationship-building skills.

Responsibilities

• Respond promptly to customer enquiries via email and phone.
• Prepare and issue accurate quotations.
• Review orders for accuracy and input into Sage ERP.
• Liaise with Warehouse and manufacturing divisions.
• Coordinate with carriers to track deliveries and obtain proof of delivery.
• Resolve customer issues professionally and maintain relationships.
• Follow up on quotations and maintain customer satisfaction.

Skills

Customer service

Communication

Tools

Sage ERP

Job description

Monday to Friday full-time hours office-based role

Due to expansion our client is looking for an additional team member, the position is responsible for managing customer enquiries, preparing quotations and proposals, processing orders, and maintaining strong relationships with both prospective and existing customers. The successful candidate will demonstrate a proactive approach to customer engagement and contribute to achieving departmental sales objectives.

Key Responsibilities for the Customer Services Representative

• Respond promptly and professionally to customer enquiries over e-mail & phone.
• Prepare and issue accurate quotations
• Review customer orders for accuracy.
• Input customer orders in Sage ERP.
• Liaise with Warehouse and manufacturing division.
• Liaise with Carriers to follow up deliveries or obtain proof of delivery
• Resolve customer issues professionally.
• Build customer relationships.
• Follow up on quotations.
• Undertake additional duties as required.