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Home Group; Peterborough; Hybrid; GBP 29,000 - 35,000; Part time

Benefits offered by this job

34 days leave

2 paid volunteering days

Pension matching up to 7%

Life insurance 3x salary

Instant pay

800+ discounts

Job summary

Home Group is seeking a Housing Manager for Homeowner (Leasehold and Shared Ownership) in the Central Income Collections team. This fixed-term, part-time role (25 hours per week) is primarily remote with occasional on-site visits across Hertfordshire, Essex, Cambridgeshire and Bedfordshire, including Peterborough.

You will lead leasehold/shared ownership income collection, reduce arrears, and deliver excellent customer service while working with Housing Managers and the Homeowner team.

Qualifications

• Background in income protection & arrears management processes within housing or similar sectors.
• Understanding of Housing Management, Leasehold and Shared Ownership, Housing Law, Universal Credit and Housing Benefit.
• Experience with income and benefits knowledge to support customers and the income collection team.
• Candidates should be highly organised, proactive and customer‑focussed.
• Ability to handle complaints with resilience and professionalism.

Responsibilities

• Proactively recover leasehold/shared ownership income and manage arrears to meet targets.
• Collaborate with Housing Managers and Financial Inclusion Partners to support customers and identify trends.
• Work with Home Owner team and other Housing Manager colleagues on campaigns to reduce arrears.
• Lead targeted outreach to customers and regions with rising direct debit issues.
• Contribute to reducing debt in the region while delivering excellent customer service.

Skills

Income collection experience

Customer service

Organised

Job description

Homeownership Housing Manager

Salary circa £32,000 per annum [pro rata] depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

Join us as a Housing Manager for Homeowner (Leasehold and Shared Ownership) income at Home Group, in our awesome Income Collections team in the Central region. You’ll be our leasehold/Shared Ownership contact for income collection to ensure our income is maximised and arrears are managed. You’ll provide first class customer service, delivering our customer promise every day!

Working closely with our Housing Managers in the community and the Homeowner team, you will be actively collecting Leasehold/Shared Ownership charges. You will need to have experience of income collection. Come and showcase your skills! You’ll join our team with a real focus on leasehold and Shared Ownership income collection.

What you’ll do

• You will be proactive in leasehold/Shared Ownership income recovery and account management, driving income collection and meeting performance targets while taking a relational and person-centred approach.
• You will work alongside our income Housing Managers and Financial Inclusion Partners to support customers and identify regional trends
• You will work collaboratively with the Home Owner team and other Housing Manager colleagues.
• You will work with Housing Managers on specific campaigns to reduce Leasehold and Shared Ownership arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits
• You'll be proactively working to commercially reduce debt within the region, with a positive impact for customers

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• You will have a background in income protection & arrears management processes, either within the housing sector or alternative commercially driven sector.
• You’ll understand Housing Management, Leasehold and Shared Ownership services, Housing Law, Universal Credit and Housing Benefit.
• A must for this position is that you’ll have experience of income and benefits knowledge to support our customers and our wider housing income collection team.
• You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Fixed term (until 31st March 2027), Part Time (25 hpw). There is some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• This is a hybrid role, but you will be mainly working from home. There may be occasions where you will need to go on site for a meeting or to visit a Home Owner.
• Covering properties across Hertfordshire, Essex, Cambridgeshire and Bedfordshire. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Company details

• Company: Home Group
• Salary: £32,000 to £32,000 a year
• Hours: Part-time
• Location: Peterborough, PE1 1YN
• Working pattern: Hybrid - 4 days remote
• Job type: Contract
• Posting date: 1 Oct 2026
• Closing date: 19 Oct 2026

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.