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Wiltshire Council; Peacehaven; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Wiltshire Council is seeking a Customer Contact Officer to join our Customer Support team at SP2 7NP. You will manage repair requests, diagnose issues, prioritise tasks, and record accurate details.

This is a full‑time, on‑site, permanent role offering 37 hours per week. You will authorise emergency works, identify rechargeable repairs, coordinate with surveyors and contractors, monitor progress, schedule appointments, and handle invoice payments.

Qualifications

• Strong administrative background.
• Excellent working knowledge of MS Office.

Responsibilities

• Manage repair requests, diagnose issues, and prioritise tasks.
• Record accurate repair requests, authorise emergency works, and identify rechargeable repairs.
• Coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues.
• Schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

Skills

Administrative skills

MS Office

Problem solving

Job description

Interview date: To be confirmed upon shortlisting

We are excited to be offering an opportunity within our Customer Support team to provide assistance, instruction and information to groups and individuals using Council services and facilities.

As a Customer Contact Officer, you will manage repair requests, diagnose issues, and prioritise different tasks. Your responsibilities will include recording accurate repair requests, authorising emergency works, and identifying rechargeable repairs. You will coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues. Additionally, you'll schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

We are looking for a candidate with a strong administrative background and excellent working knowledge of MS Office. Your ability to effectively use your initiative when dealing with challenging situations is essential as this role involves predicting resource needs and maintaining high customer satisfaction through effective communication and problem solving.

Proud member of the Disability Confident employer scheme

Customer Contact Officer

Company: Wiltshire Council

Salary: £28,153 to £29,542 a year

Hours: Full-time

Location: SP2 7NP

Working pattern: On-site

Job type: Permanent

Posting date: 24 Sept 2026

Closing date: 6 Oct 2026

Summary

Salary: £28,153 - £29,542 per annum

Hours per week: 37 hours

Interview date: To be confirmed upon shortlisting

We are excited to be offering an opportunity within our Customer Support team to provide assistance, instruction and information to groups and individuals using Council services and facilities.

As a Customer Contact Officer, you will manage repair requests, diagnose issues, and prioritise different tasks. Your responsibilities will include recording accurate repair requests, authorising emergency works, and identifying rechargeable repairs. You will coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues. Additionally, you'll schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

We are looking for a candidate with a strong administrative background and excellent working knowledge of MS Office. Your ability to effectively use your initiative when dealing with challenging situations is essential as this role involves predicting resource needs and maintaining high customer satisfaction through effective communication and problem solving.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.